Privacy Policy

General Information

This privacy statement sets out:

• How we collect your information
• why we are able to process your information;
• what purpose we are processing it for;
• whether you have to provide it to us;
• how long we store it for;
• whether there are other recipients of your personal information;
• whether we intend to transfer it to another country; and
• whether we do automated decision-making or profiling.

CHANGES TO THE PRIVACY POLICY

We keep our privacy policy under regular review. This version was last updated on 16/06/2023. Historic versions can be obtained by contacting us.

DATA PROTECTION REPRESENTATIVE CONTACT DETAILS

Postal Address	Telephone	Email
Duivendrechtsekade 82 unit 3, 1096AJ, Amsterdam, Nederland	+31 (0)180 728209	gdpr@holdan.co.uk

HOW IS YOUR PERSONAL DATA COLLECTED?

Most of the personal information we process is provided to us directly by you for one of the following reasons:

1. Direct interactions
   You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
   • apply for our products or services;
   • create an account on our website;
   • request marketing to be sent to you;
   • enter a competition, promotion or survey; or
   • give us feedback or contact us.
   • attended or wish to attend an event
   • apply for a job
   • credit checks
2. Automated technologies or interactions
   As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies, such as our campaign microsites. Please see below for more information on how we use cookies.

VISITORS TO OUR WEBSITE

We use a cookies tool on our website to gain consent for the optional cookies we use.

Cookies that are necessary for functionality, security and accessibility are set and are not deleted by the tool.

You can read more about how we use cookies, and how to change your cookies preferences here.

LINKS TO OTHER WEBSITES

Where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.

MARKETING AND OPTING OUT

We strive to provide you with choices regarding certain personal data uses, particularly around email marketing. We have established a Marketing Preference Centre where you can view and make certain decisions about your personal data use.

Here, you can ask us to stop sending you marketing messages at any time by or unchecking relevant boxes to adjust your marketing preferences OR by following the opt-out links on any marketing message sent to you OR by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as part of our service commitment to you.

WHO WE SHARE THE INFORMATION WITH AND YOUR CHOICES

We may use your personal information for the purposes set out in this statement.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

When you provide any information online, you should look for the boxes on the user details registration page. You can click to say that you do or do not want the information to be used by anyone for direct marketing purposes. You may change your mind at any time by writing to or e-mailing:

The Marketing Department, Duivendrechtsekade 82 unit 3, 1096AJ, Amsterdam, Nederland

Email: marketing@holdan.co.uk (please put ‘Unsubscribe’ in the subject line).

YOUR RIGHTS

Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.

Your right of Access	You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process.
Your right to Rectification	You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.
Your right to Erasure	You have the right to ask us to erase your personal information in certain circumstances.
Your right to Restriction of Processing	You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to Object to Processing	You have the right to object to processing if we are able to process your information because the process forms part of our public tasks, or is in our legitimate interests.
Your right to Data Portability	This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated.

If we are processing your information for criminal law enforcement purposes, your rights are slightly different.

WHAT IF YOU THINK WE HAVE INCORRECT INFORMATION OR YOU WOULD LIKE A COPY OF THE INFORMATION WE HOLD ABOUT YOU?

You may request details of personal information which we hold about you under previous and current data protection legislation. Requested information will be provided free of charge unless the volume of information justifies charging a reasonable fee (based on the administrative cost of supplying the requested data), or the request is a repeat request. Each of these types of cases will be considered individually.

If you would like a copy of the information held on you please write to:

The Marketing Department, Duivendrechtsekade 82 unit 3, 1096AJ, Amsterdam, Nederland

Email: gdpr@holdan.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write or e-mail us as soon as possible to the above address. We will correct any information which was found to be incorrect promptly.

COMPLAINTS

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

WHAT WE COLLECT

We may collect the following information:

• Where you can order products, we will collect your name, contact and billing information, transaction and credit card information;
• We require that users supply personal information, including name, company, telephone number, fax number and e-mail address prior to purchasing products and receiving any other company information or materials;
• If you opt in to receive marketing from us, we may ask you to provide us with marketing interests and contact preferences in order to provide you with further correspondence about our products and services;
• Some pages use cookies, a data analysis technique;
• When you attend one of our events, you may choose to provide us with your personal information (name, email address, mailing address) and let us know what you are interested in receiving further information from us. By doing so, you are giving us permission to enter your details into our systems on your behalf and share your details with our supplier pa rtners who presented at the event you attended.

PURPOSES OF WHICH WE WILL USE YOUR PERSONAL DATA; LEGAL BASIS

We have set out below all the ways we plan to use your personal data, the legal basis we rely on to do so and how long we will retain your personal data, We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal grounds, we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
New customer registration	Identity Contact	Performance of a contract with you
To process and deliver your order including: Manage payments, fees and charges Collect and recover money owed to us	Identity Contact Financial Transaction Marketing and Communications	Performance of a contract with you Necessary for our legitimate interests (to recover debts due to us) Legal obligation
To manage our relationship with you which will include: Notifying you about changes to our terms or privacy policy Asking you to leave a review or take a survey	Identity Contact Profile Marketing and Communications	Performance of a contract with you Necessary to comply with a legal obligation Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey	Identity Contact Profile Usage Marketing and Communications	Performance of a contract with you Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	Identity Contact Technical	Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you	Identity Contact Profile Usage Marketing and Communications Technical	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	Technical Usage	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you	Identity Contact Technical Usage Profile Marketing and Communications	Necessary for our legitimate interests (to develop our products/services and grow our business)

Cookie List

Cookie	Provider	Purpose	Duration
HTSSESSID	Holdan	HTSSESSID (PHPSESSID renamed) is native to PHP and allows websites to store serialized state data. It is used to establish a user session and to pass state data through a temporary cookie, which is commonly known as a session cookie. These cookies will only remain on your computer until you close your browser.	Session
cookieAccept	Holdan	This cookie is set when you have set your cookie settings (and makes the Cookie bar disapear).	2 months
gaConsent	Holdan	This is to decide whether we can capture Google Analytic data. Google Analytics provides valuable insights into how users are interacting with their digital assets and marketing campaigns. This information can be used to improve the user experience. This can be changed using the "Cookie Consent" link in the footer.	2 months
rvConsent	Holdan	This is to decide whether to display recently viewed products. This can be changed using the "Cookie Consent" link in the footer.	2 months
recent	Holdan	This cookie stores your recently viewed products. Linked to the rvConsent cookie.	2 months
puConsent	Holdan	This is to decide whether to allow Holdan created Pop Ups within the site. This can be changed using the "Cookie Consent" link in the footer.	2 months
atConsent	Holdan	This is to decide whether to display (on Product Pages and News Items) a third party add on "AddThis" a social bookmarking service that allows website owners to add social media sharing widgets and buttons to their websites. This can be changed using the "Cookie Consent" link in the footer.	2 months

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use encryption when collecting or transferring sensitive data such as credit card information.

We may transfer personal data to third countries or international organisations only if we are satisfied that the recipient has provided appropriate safeguards, and on condition that enforceable data subject rights and effective legal remedies for data subjects are available.